Customer Service Champs

Recently BusinessWeek magazine released their list of the top 25 customer service champs.
According to the report, customer service declined this year. Good customer service builds loyalty and customers would recommend the company or product to their friends. They become evangelists. These companies demonstrate how an organization can bring together their human resources, management, processes and technology to benefit their customers.

How would a church rank? Or better yet, your church?
Afterall, a church should know something about service…right? I don’t mean to make the church sound like it’s providing some service but consider these questions,
• Do our churches help people navigate their journey with us or have a plan to help them?
• What do we do to make it easier for people to find what they need in our church or facilities?
Other than the distribution of information have we thought about wheelchair access, signage, clean bathrooms?
• What would it look like if a church was able to add more value to the people who come and to the people, businesses and organizations outside of it?
• What would it take for people to feel served?

Lenten Meditation
It was just before the Passover Feast. Jesus knew that the time had come for him to leave this world and go to the Father. Having loved his own who were in the world, he now showed them the full extent of his love.
The evening meal was being served, and the devil had already prompted Judas Iscariot, son of Simon, to betray Jesus. Jesus knew that the Father had put all things under his power, and that he had come from God and was returning to God; so he got up from the meal, took off his outer clothing, and wrapped a towel around his waist. After that, he poured water into a basin and began to wash his disciples’ feet, drying them with the towel that was wrapped around him. – John 13

BusinessWeek’s 2008 Top 25 Customer Service Champs
(measured by JD Power & Associates)

1	USAA	Insurance
2	FOUR SEASONS HOTELS AND RESORTS	Hotels
3	CADILLAC	Automotive
4	NORDSTROM	Retail
5	WEGMANS FOOD MARKETS	Supermarkets
6	EDWARD JONES	Broker
7	LEXUS	Automotive
8	UPS	Shipping
9	ENTERPRISE RENT-A-CAR	Rental Car
10	STARBUCKS	Restaurant
11	THE RITZ-CARLTON	Hotels
12	AMICA INSURANCE	Insurance
13	SOUTHWEST AIRLINES	Airlines
14	WASHINGTON MUTUAL	Banking
15	CABELA’S	Retail
16	RAYMOND JAMES FINANCIAL	Broker
17	PORSCHE	Automotive
18	APPLE	Electronics
19	PUBLIX SUPER MARKETS	Supermarkets
20	HERTZ	Rental Car
21	FEDEX	Shipping
22	JW MARRIOTT HOTELS & RESORTS	Hotel
23	T-MOBILE	Wireless
24	BUICK	Automotive
25	LINCOLN	Automotive

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Daddy Survey

wanna be a better dad? i know i do.
my boy tony, creator of the healthcare blog, hospitalimpact.org needs your help to help superdads everywhere with savvy daddy. first he’s trying to get as many dads as possible to take this 10min web survey. so check out the link below and pass it along to savvy daddies like you. 

savvydaddy.wordpress.com

or go directly to the survey here

need incentive? ok, one lucky dad will win $200 in American Express Gift Cheques (or if you choose, savvy daddy will donate the $200 to your selected charity). plus, you’ll be helping them figure out how to create something that’ll be useful and fun for you.

Survey: Asian American Pastors on Marital Conflict

i know djchuang had posted this a few weeks ago.
i’m passing it on to you here trying to help the cause.
the purpose is to gather research on perspectives asian american clergy have on marital conflict within their church communities.
if you’re an Asian-American pastor and have twenty minutes to spare for research sake, please click on this link: http://clergysurvey.wordpress.com/
do it. do it now.

sex

plain sex
according to a new global survey, 14% of cell phone users stop have interrupted their sexual activity to answer their cell phones. From consumeraffairs.com report on a subscription-only Ad Age article:

The highest incidence of cellular interruptus was found in Germany and Spain, where 22 percent of users interrupted sex to answer their cell phones; the lowest was in Italy, where only 7 percent reported doing so. In the U.S., the figure was 15 percent, the magazine said, citing a study conducted by BBDO Worldwide and Proximity Worldwide.

now something’s definitely wrong with this regardless of the morality behind it. these stats reveal something about our culture. increasingly, sex is something that is truly — casual. a rabbit trail that may be worth following from this article is whether those who pick up their cell phones are predominantly female or male. who’s more casual about it?

maybe it’s been awhile since i last noticed but i was surfing the toob the other day after reading the report and was astonished by how many casual sex or condom references there were on popular shows. women don’t appear to be shocked anymore when men make reference to having a condom as if anytime in their encounter, sex can happen. now it used to be pretty embarrassing when girls found rubber in a guy’s wallet. that was when I was in high school up until college. this has got me thinking more about the next generation’s attitudes about sex as they watch these shows and accept paris hilton in to their world (who apparently picked up a cell phone in her video escapade). the stats amongst teens are equally eye-opening. cbsnews recently reported that nearly a third of 14 yr olds plan oral sex within 6 months and nearly 20 percent say they’ve already tried it in california.

dr bonnie halpern-felsher who conducted the study shares these insightful words to webmd about the matter,
“Yes, risks are less likely to occur with oral sex. The question is, do you think at age 14 you are really ready for this?” Halpern-Felsher tells WebMD. “You are still having intimacy with another person, and there still are possible physical and emotional risks. My concern is the feeling that oral sex is no big deal. It very well might be a big deal.”