Recently BusinessWeek magazine released their list of the top 25 customer service champs.
According to the report, customer service declined this year. Good customer service builds loyalty and customers would recommend the company or product to their friends. They become evangelists. These companies demonstrate how an organization can bring together their human resources, management, processes and technology to benefit their customers.
How would a church rank? Or better yet, your church?
Afterall, a church should know something about service…right? I don’t mean to make the church sound like it’s providing some service but consider these questions,
• Do our churches help people navigate their journey with us or have a plan to help them?
• What do we do to make it easier for people to find what they need in our church or facilities?
Other than the distribution of information have we thought about wheelchair access, signage, clean bathrooms?
• What would it look like if a church was able to add more value to the people who come and to the people, businesses and organizations outside of it?
• What would it take for people to feel served?
It was just before the Passover Feast. Jesus knew that the time had come for him to leave this world and go to the Father. Having loved his own who were in the world, he now showed them the full extent of his love.
The evening meal was being served, and the devil had already prompted Judas Iscariot, son of Simon, to betray Jesus. Jesus knew that the Father had put all things under his power, and that he had come from God and was returning to God; so he got up from the meal, took off his outer clothing, and wrapped a towel around his waist. After that, he poured water into a basin and began to wash his disciples’ feet, drying them with the towel that was wrapped around him. – John 13
BusinessWeek’s 2008 Top 25 Customer Service Champs
(measured by JD Power & Associates)
|2||FOUR SEASONS HOTELS AND RESORTS||Hotels|
|5||WEGMANS FOOD MARKETS||Supermarkets|
|9||ENTERPRISE RENT-A-CAR||Rental Car|
|16||RAYMOND JAMES FINANCIAL||Broker|
|19||PUBLIX SUPER MARKETS||Supermarkets|
|22||JW MARRIOTT HOTELS & RESORTS||Hotel|