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Customer Service Champs

Recently BusinessWeek magazine released their list of the top 25 customer service champs.
According to the report, customer service declined this year. Good customer service builds loyalty and customers would recommend the company or product to their friends. They become evangelists. These companies demonstrate how an organization can bring together their human resources, management, processes and technology to benefit their customers.

How would a church rank? Or better yet, your church?
Afterall, a church should know something about service…right? I don’t mean to make the church sound like it’s providing some service but consider these questions,
• Do our churches help people navigate their journey with us or have a plan to help them?
• What do we do to make it easier for people to find what they need in our church or facilities?
Other than the distribution of information have we thought about wheelchair access, signage, clean bathrooms?
• What would it look like if a church was able to add more value to the people who come and to the people, businesses and organizations outside of it?
• What would it take for people to feel served?

Lenten Meditation
It was just before the Passover Feast. Jesus knew that the time had come for him to leave this world and go to the Father. Having loved his own who were in the world, he now showed them the full extent of his love.
The evening meal was being served, and the devil had already prompted Judas Iscariot, son of Simon, to betray Jesus. Jesus knew that the Father had put all things under his power, and that he had come from God and was returning to God; so he got up from the meal, took off his outer clothing, and wrapped a towel around his waist. After that, he poured water into a basin and began to wash his disciples’ feet, drying them with the towel that was wrapped around him. – John 13

BusinessWeek’s 2008 Top 25 Customer Service Champs
(measured by JD Power & Associates)

1	USAA	Insurance
2	FOUR SEASONS HOTELS AND RESORTS	Hotels
3	CADILLAC	Automotive
4	NORDSTROM	Retail
5	WEGMANS FOOD MARKETS	Supermarkets
6	EDWARD JONES	Broker
7	LEXUS	Automotive
8	UPS	Shipping
9	ENTERPRISE RENT-A-CAR	Rental Car
10	STARBUCKS	Restaurant
11	THE RITZ-CARLTON	Hotels
12	AMICA INSURANCE	Insurance
13	SOUTHWEST AIRLINES	Airlines
14	WASHINGTON MUTUAL	Banking
15	CABELA’S	Retail
16	RAYMOND JAMES FINANCIAL	Broker
17	PORSCHE	Automotive
18	APPLE	Electronics
19	PUBLIX SUPER MARKETS	Supermarkets
20	HERTZ	Rental Car
21	FEDEX	Shipping
22	JW MARRIOTT HOTELS & RESORTS	Hotel
23	T-MOBILE	Wireless
24	BUICK	Automotive
25	LINCOLN	Automotive

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